What platforms does AdaptiveReply support?

AdaptiveReply currently supports Facebook, Instagram, and an embeddable web chat widget. We are continuously adding more platforms.

Do I need coding skills to create a chatbot?

Not at all! Our visual bot builder uses a drag-and-drop interface. No coding required.

What are the pricing options?

We offer two plans: Monthly at $23.99/mo and Yearly at $199.99/yr (save ~30%). Both plans include full access to all features.

Can I manage multiple social media accounts?

Yes! All plans include unlimited connected accounts, so you can manage as many social media accounts as you need.

How does the unified inbox work?

All messages from your connected Facebook, Instagram, and web chat accounts are brought into a single inbox. You can reply, assign to team members, and use quick responses — all from one place.

Privacy Policy - AdaptiveReply

1. Introduction

AdaptiveReply ("we," "us," or "our") operates the AdaptiveReply platform (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By accessing or using the Service you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account we collect your name, email address, and password. If you sign in through a third-party provider (Google or Facebook) we receive the profile information you authorize that provider to share with us, such as your name, email, and profile picture.

2.2 Organization & Team Data

You may create or join organizations. We store organization names, member roles, and related configuration data you provide.

2.3 Connected Social Media Accounts

To deliver our Service you may connect Facebook Pages and Instagram Business Accounts. We store the OAuth access tokens, page identifiers, and page names necessary to send and receive messages on your behalf. We do not access your personal Facebook or Instagram profile beyond what is required for the connected business pages.

2.4 Conversations, Messages & Contacts

We process and store messages exchanged between you and your end-users through supported platforms, including text content and media attachments. We also store contact information (name, email, phone, platform identifiers) that you or the connected platforms provide.

2.5 Bot & Automation Data

If you use our chatbot features, we store bot configurations, system prompts, and session data. Message content may be sent to third-party AI providers to generate automated responses (see Section 4).

2.6 Usage & Analytics Data

We automatically collect technical information such as IP address, browser type, device type, pages visited, and actions taken within the Service. This data is used to maintain, improve, and secure the Service.

2.7 Cookies & Similar Technologies

We use strictly necessary cookies to maintain your authenticated session (access and refresh tokens). We do not use advertising or third-party tracking cookies.

3. How We Use Your Information

To provide, operate, and maintain the Service.
To authenticate your identity and manage your account.
To facilitate messaging between you and your end-users via connected platforms.
To power chatbot and automation features you configure.
To generate aggregated analytics and reports within your dashboard.
To communicate with you about your account, security alerts, or Service updates.
To detect, prevent, and address technical issues, fraud, or abuse.
To comply with legal obligations.

4. Third-Party Service Providers

We share data with third-party providers only to the extent necessary to deliver the Service:

Meta Platforms (Facebook & Instagram): To send and receive messages and manage pages on your behalf via the Meta Graph API.
AI Service Providers: Message content you choose to process through chatbot features may be sent to third-party large language model providers to generate responses. These providers process data according to their own privacy policies.
Cloud Infrastructure: We use cloud hosting and storage providers to store data securely.
Authentication Providers: If you use Google or Facebook sign-in, those providers process data in accordance with their own policies.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including password hashing, encrypted connections (HTTPS), token-based authentication, and role-based access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving disputes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your personal data.
Object to or restrict certain processing activities.
Request data portability.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 11.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service you consent to such transfers.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: support@adaptivereply.com