AdaptiveReply
About AdaptiveReply

Every customer answered, nothing dropped.

AdaptiveReply is an AI customer communication and CRM platform. It puts every channel in one inbox, lets an AI assistant answer first, and gives your team one place to follow through.

interface languages
10
channels in one inbox
5
store platforms connected
4
mobile apps
iOS · Android
Why we built it

Customers do not wait. Small teams cannot be everywhere.

A question arrives on Instagram at 11 pm. An order query sits in WhatsApp. A complaint comes in by email. For most businesses these live in different apps, and the answer depends on who happens to look.

We built AdaptiveReply so the first answer never depends on that. The assistant replies from what you have taught it, and when a person is needed the conversation becomes a case with an owner, not a message someone has to remember.

Animated demo: a customer asks for a refund, the AI assistant pauses itself and opens a case, a teammate takes the case and replies in the same conversation, and the assistant resumes when the case is resolved.
What it does

One product, from first message to done.

One inbox

Instagram, WhatsApp, Facebook, email and your website chat in one place, with the customer’s full history.

AI assistant

Answers from your catalog, hours and guidelines, in the customer’s language. You edit it as a draft and publish when it is ready.

Cases

When a person is needed, the conversation is handed to your team with a summary and an owner.

CRM

Contacts and deals that start in a conversation, tracked on a pipeline.

Appointments

Customers book a slot in the chat or on your booking page, and it lands on your calendar.

Team & Tasks

Internal chat and task tracking, so follow-up happens next to the customer work.

How we work

What you can count on

  • AI answers, people decide

    The assistant handles the routine. Anything that needs judgement goes to your team.

  • Official APIs only

    We are a Meta Business Partner and connect through approved APIs, so your accounts are not put at risk.

  • You stay in control

    Changes to the assistant stay in draft until you publish, and you can take over any conversation.

  • Your customer’s language

    The assistant replies in the language the customer writes in, and the panel is available in 10 languages.

AdaptiveReply is developed by Godot Teknoloji in Bursa, Türkiye.

Ready when you are

Answer your next customer in seconds.

Create your account, set up your assistant and connect your first channel. It is free to start.

Start free Request a demo