Data Deletion Request

Your Right to Data Deletion

At AdaptiveReply, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and all other applicable data protection laws and regulations.

You have the right to request the deletion of all personal data that we have collected and stored about you, including any data obtained through Meta (Facebook, Instagram, WhatsApp) platform integrations, e-commerce platforms (Shopify, WooCommerce), Gmail, and any other connected services.

How to Request Deletion

You can request deletion of your data through your account settings. Log in to your AdaptiveReply account, navigate to Settings > Profile, and use the "Request Account Deletion" option. Your request will be sent to our team for processing. Alternatively, you can send an email as described below.

What Data Will Be Deleted?

Upon a valid data deletion request, we will delete the following data associated with your account:

• Account information (name, email address, password hash)
• Connected social media account data (Facebook Pages, Instagram Business Accounts, WhatsApp Business Accounts, access tokens, page identifiers)
• Connected e-commerce platform data (Shopify and WooCommerce credentials, synced products, orders, and customer data)
• Connected Gmail data (email threads, message bodies, OAuth tokens)
• Messages and conversation history across all platforms
• Media files (images, videos, documents) stored on our cloud infrastructure
• Contact information collected through connected platforms
• Orders, appointments, and related customer data
• Posts, comments, and engagement data
• Bot configurations, knowledge base documents, and automation settings
• Analytics and usage data
• Any other personal data stored in our systems

Organization Deletion Scenarios

How your data is deleted depends on your role within your organization:

• Sole member of an organization: All organization data (conversations, contacts, orders, appointments, connected accounts, media files, bots, posts) will be permanently deleted along with your account.
• Owner of an organization with other members: You must transfer ownership to another member before deleting your account. Organization data will remain accessible to remaining members.
• Non-owner member of an organization: Your personal account data will be deleted. Your contributions to the organization (messages sent, notes added) will be anonymized. Organization data remains with the organization.

How to Submit a Data Deletion Request

If you are unable to use the self-service account deletion option, you may submit a request via email:

Please include the following information in your request:

• Your full name
• The email address associated with your AdaptiveReply account
• A brief description of the data you would like deleted (or specify "all data")
• Any additional information that may help us identify your account

Processing Your Request

Once we receive your data deletion request, we will:

• Verify your identity to ensure the security of your data.
• Acknowledge your request within 3 business days.
• Process and complete the deletion within 30 days of receiving the verified request, in compliance with GDPR Article 17 (Right to Erasure).
• Send you a confirmation email once the deletion is complete.

Backup Data

Your data will be permanently deleted from our active systems immediately upon processing. Data that exists in encrypted backup systems will be automatically purged within the backup rotation cycle, which does not exceed 90 days.

Third-Party Data

Data that has been transmitted to third-party service providers (such as AI providers for chatbot responses, or SMS providers for notifications) is subject to those providers' own data retention and deletion policies and is beyond our direct control. We recommend reviewing the privacy policies of any third-party platforms you have connected through the Service.

You can also manage your app connections directly through your Facebook, Instagram, WhatsApp, Google, Shopify, or WooCommerce account settings at any time.

Exceptions

In certain limited circumstances, we may be required to retain some data to comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise permitted by applicable law. Specifically:

• Billing and transaction records may be retained for up to 5 years as required by financial regulations.
• Data necessary for ongoing legal proceedings or investigations.

If any such exception applies, we will inform you and explain the legal basis for retention.

Meta Platform Data

If you connected your Facebook, Instagram, or WhatsApp account through our platform, we will also delete all Meta Platform Data associated with your account, including but not limited to Meta user IDs, page access tokens, profile information, messages, and any other data received through Meta APIs. This is in compliance with Meta's Platform Terms and data handling requirements.

Contact Us

If you have any questions about this data deletion policy or your privacy rights, please contact us at: info@adaptivereply.com