What platforms does AdaptiveReply support?

AdaptiveReply currently supports Facebook, Instagram, and an embeddable web chat widget. We are continuously adding more platforms.

Do I need coding skills to create a chatbot?

Not at all! Our visual bot builder uses a drag-and-drop interface. No coding required.

What are the pricing options?

We offer two plans: Monthly at $23.99/mo and Yearly at $199.99/yr (save ~30%). Both plans include full access to all features.

Can I manage multiple social media accounts?

Yes! All plans include unlimited connected accounts, so you can manage as many social media accounts as you need.

How does the unified inbox work?

All messages from your connected Facebook, Instagram, and web chat accounts are brought into a single inbox. You can reply, assign to team members, and use quick responses — all from one place.

Terms of Service - AdaptiveReply

1. Acceptance of Terms

By accessing or using the AdaptiveReply platform (the "Service") operated by AdaptiveReply ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

2. Description of Service

AdaptiveReply is a social media management and customer engagement platform that enables users to connect business social media accounts, manage conversations, automate responses using AI-powered chatbots, schedule posts, and monitor analytics. The Service integrates with third-party platforms including but not limited to Facebook and Instagram.

3. Eligibility

You must be at least 16 years of age to use the Service. By using the Service you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration

You must provide accurate and complete information when creating an account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
Violate the terms of service of any third-party platform connected through the Service (including Meta's Platform Terms and Community Standards).
Send unsolicited messages, spam, or engage in any form of abuse through the Service.
Attempt to gain unauthorized access to the Service, other user accounts, or any related systems or networks.
Interfere with, disrupt, or impose an unreasonable burden on the Service or its infrastructure.
Use the Service to transmit malware, viruses, or other harmful code.
Reverse-engineer, decompile, or disassemble any part of the Service.
Use the AI chatbot features to generate content that is illegal, harmful, deceptive, or violates any third party's rights.
Resell, sublicense, or redistribute access to the Service without our prior written consent.

6. Your Content & Data

You retain ownership of any content you submit, upload, or transmit through the Service ("Your Content"). By using the Service you grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit Your Content solely as necessary to provide and improve the Service.

You are solely responsible for Your Content, including all messages sent through the Service and all data you collect from your end-users. You represent and warrant that you have all necessary rights and consents to collect, use, and process any data you submit to the Service, including personal data of your contacts and end-users.

7. Third-Party Platforms & Integrations

The Service integrates with third-party platforms such as Facebook and Instagram. Your use of these integrations is subject to the respective third-party terms and policies. We are not responsible for the availability, accuracy, or practices of any third-party platform. Changes made by third-party platforms to their APIs, terms, or services may affect the functionality of our Service, and we shall not be liable for any such changes.

8. AI-Powered Features

The Service includes AI-powered chatbot and automation features. AI-generated content is provided on an "as-is" basis. We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated responses. You are solely responsible for reviewing, approving, and monitoring all automated content sent on your behalf. You acknowledge that AI outputs may occasionally be inaccurate or unsuitable, and we shall not be liable for any consequences arising from AI-generated content.

9. Subscription Plans & Payments

Certain features of the Service may be available only under paid subscription plans. Pricing, plan details, and billing terms will be presented to you before purchase. All fees are non-refundable except as expressly stated or as required by applicable law. We reserve the right to modify pricing with reasonable advance notice.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ADAPTIVEREPLY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify, defend, and hold harmless AdaptiveReply and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any third-party right, including intellectual property, privacy, or publicity rights; or (e) any claim that Your Content or your use of the Service caused damage to a third party.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including but not limited to Sections 10, 11, 12, and 15) shall survive.

14. Modifications to the Service & Terms

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without liability. We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which AdaptiveReply is established, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration or in the competent courts of that jurisdiction, at our sole discretion.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AdaptiveReply regarding the Service and supersede all prior agreements and understandings.

18. Contact Us

If you have questions about these Terms, please contact us at: support@adaptivereply.com