Terms of Service

1. Acceptance of Terms

By accessing or using the AdaptiveReply platform (the "Service") operated by Godot Teknoloji Bilişim ve Danışmanlık Hizmetleri Sanayi ve Ticaret Anonim Şirketi ("Godot," "we," "us," or "our"), with registered office at Demirtaş Cumhuriyet Mah. Müjdat Köstendil Cad. No:129 Osmangazi/Bursa, Türkiye, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

2. Description of Service

AdaptiveReply is a customer engagement and social commerce platform that enables users to:

• Connect business social media accounts (Facebook, Instagram, WhatsApp) to manage conversations in a unified inbox.
• Automate responses using AI-powered chatbots.
• Schedule and publish social media posts.
• Manage orders, appointments, and product catalogs.
• Integrate with e-commerce platforms (Shopify, WooCommerce) for product and order synchronization.
• Connect Gmail accounts for email management.
• Deploy embeddable web chat widgets on external websites.

3. Eligibility

You must be at least 16 years of age to use the Service. By using the Service you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration

You must provide accurate and complete information when creating an account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Violate the terms of service of any third-party platform connected through the Service (including Meta's Platform Terms and Community Standards, Google's API Services User Data Policy, Shopify's API Terms, and WooCommerce's Terms).
• Send unsolicited messages, spam, or engage in any form of abuse through the Service.
• Attempt to gain unauthorized access to the Service, other user accounts, or any related systems or networks.
• Probe, scan, or test the vulnerability of the Service or any related system or network, or breach any security or authentication measure.
• Interfere with, disrupt, or impose an unreasonable burden on the Service or its infrastructure, including but not limited to denial-of-service attacks, deliberately exceeding documented rate limits, or sending malformed requests intended to degrade performance.
• Use the Service to transmit malware, viruses, worms, time bombs, or other harmful code.
• Use robots, spiders, scrapers, crawlers, or any other automated means — or any manual process — to systematically access, monitor, or copy content, data, or pages from the Service without our prior written consent, or to circumvent any robot-exclusion header.
• Frame, mirror, scrape, or otherwise reproduce any portion of the Service within another website, application, or product without our prior written consent.
• Reverse-engineer, decompile, or disassemble any part of the Service, or attempt to derive its source code.
• Misrepresent your identity or affiliation with any person or organization in your use of the Service.
• Use the AI chatbot features to generate content that is illegal, harmful, deceptive, or violates any third party's rights.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.
• Use the Service to collect, store, or process personal data in violation of applicable data protection laws.

6. Your Content & Data

You retain ownership of any content you submit, upload, or transmit through the Service ("Your Content"). By using the Service you grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit Your Content solely as necessary to provide and improve the Service.

You are solely responsible for Your Content, including all messages sent through the Service and all data you collect from your end-users. You represent and warrant that you have all necessary rights and consents to collect, use, and process any data you submit to the Service, including personal data of your contacts and end-users.

7. Your Role as Data Controller & Data Processing Terms (DPA)

When you use the Service to process personal data of your end-users, customers, or contacts, you act as the data controller (or equivalent under applicable law, including "veri sorumlusu" under Turkish Law No. 6698) and we act as the data processor. As the data controller, you are responsible for:

• Obtaining all necessary consents and legal bases for collecting and processing personal data of your end-users through the Service.
• Providing appropriate privacy notices to your end-users about how their data is collected and processed.
• Ensuring your use of the Service complies with all applicable data protection laws (including GDPR, CCPA, the Turkish KVKK, and any local data protection regulations).
• Responding to data subject requests from your end-users (access, deletion, portability).

This Section 7 constitutes a Data Processing Agreement (DPA) between the parties under Article 12 of the Turkish KVKK, taking effect when you register for and accept these Terms. As the data processor, we undertake the following commitments when processing your end-users' personal data:

• Scope of processing: We process the data only for the duration of the service relationship and solely to provide and maintain the Service. The categories of data include identity, contact, message/content, and other data you configure; the data subjects are your end-users, customers, and contacts.
• Processing on instructions: We process the data only on your documented instructions (including through your use of and settings within the Service); unless required by a legal obligation to which we are subject, we do not use it for our own purposes and do not use it to train external AI models.
• Confidentiality: Our personnel authorized to access the data are bound by confidentiality obligations.
• Security measures: In accordance with Article 12 of the KVKK, we implement appropriate technical and organizational measures (including access control, encryption, backups, and monitoring) to prevent unlawful processing of and access to the data and to ensure its safekeeping.
• Sub-processors: To provide the Service we may engage cloud, storage, messaging, and AI infrastructure providers as sub-processors. We bind sub-processors to data protection obligations substantially the same as those in this Section and remain responsible to you for their activities. We will give reasonable prior notice of changes to sub-processors, and you may object on reasonable grounds.
• Assistance with data subject requests: We assist you, through the tools the Service provides and reasonable technical support, in fulfilling data subject requests from your end-users under KVKK Article 11 and other applicable laws.
• Breach notification: Upon becoming aware of a personal data breach, we will notify you without undue delay and provide reasonable information and support for your assessment and notification obligations.
• Deletion or return: Upon termination of the service relationship, except where retention is required by law, we will delete, destroy, anonymize, or return the data to you within a reasonable period, at your choice.
• Audit and information: We make available reasonable information to demonstrate compliance with the obligations in this Section and will consider reasonable audit requests, subject to confidentiality and security constraints.
• International transfers: To provide the Service we host data in the European Union (Germany/Frankfurt); some sub-processors may be located abroad (e.g., the United States). Such transfers are carried out in accordance with KVKK Article 9 (adequacy decision, appropriate safeguards, or explicit consent where required). As the data controller, you are responsible for disclosing this transfer to your end-users in your privacy notice.

If you require a separately signed DPA for your corporate compliance processes, you may contact us at the email address provided in Section 22.

8. Third-Party Platforms & Integrations

The Service integrates with the following categories of third-party platforms:

• Meta Platforms: Facebook Pages, Instagram Business Accounts, and WhatsApp Business for messaging, comments, and page management.
• Google Services: Gmail for email management and synchronization.
• E-commerce Platforms: Shopify and WooCommerce for product catalog, order, and customer data synchronization.
• AI Service Providers: Third-party large language model (LLM) providers for powering chatbot and automation features.
• Cloud Infrastructure: Cloud hosting, storage (CDN), and database providers.
• Payment Processors: Third-party billing and subscription management services.

Your use of these integrations is subject to the respective third-party terms and policies. We are not responsible for the availability, accuracy, or practices of any third-party platform. Changes made by third-party platforms to their APIs, terms, or services may affect the functionality of our Service, and we shall not be liable for any such changes.

9. AI-Powered Features

The Service includes AI-powered chatbot and automation features. When you enable these features, message content and relevant context may be sent to third-party AI service providers to generate responses. These providers process data according to their own privacy policies and data handling practices.

AI-generated content is provided on an "as-is" basis. We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated responses. You are solely responsible for reviewing, approving, and monitoring all automated content sent on your behalf. You acknowledge that AI outputs may occasionally be inaccurate, inappropriate, or unsuitable, and we shall not be liable for any consequences arising from AI-generated content, including but not limited to incorrect information, missed sales opportunities, or reputational damage.

10. Notification Services

The Service may send transactional notifications (such as order and appointment updates) to your end-users by email on your behalf. You are solely responsible for ensuring you have a lawful basis to contact your end-users and for the content of notifications you configure. We act solely as a technical intermediary and are not liable for any claims arising from notifications you send through the Service.

11. Subscription Plans & Payments

Certain features of the Service are available only under paid subscription plans. Each plan includes defined usage limits (such as monthly messages, orders, appointments, connected accounts, and team members). If you exceed your plan's limits, access to the relevant features may be restricted until the next billing cycle or until you upgrade to a higher plan.

Automatic renewal. Subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected) at the then-current price for the same plan, charged to the payment method on file, until you cancel.

Cancellation. You can cancel at any time from your account's billing settings or by emailing us at the address in Section 22. Cancellation takes effect at the end of the current billing cycle — you keep access until then and are not charged again. We do not provide partial refunds for unused portions of a paid period unless required by applicable law.

Refunds and price changes. Pricing, plan details, and billing terms are presented to you before purchase. All fees are non-refundable except as expressly stated or as required by applicable law. We may modify pricing with at least 30 days' advance notice by email; changes take effect on your next billing cycle. Downgrading your plan may result in loss of access to certain features or data beyond the lower plan's limits.

Right of withdrawal (Turkish consumers). If you purchase a subscription as a consumer under Turkish Law No. 6502 and the Regulation on Distance Contracts, you have a statutory 14-day right of withdrawal. However, because you expressly request that Service provision begin immediately upon purchase, the right of withdrawal ends once the Service starts being delivered, in accordance with Article 15/1-ğ of the Regulation on Distance Contracts. By completing your purchase, you acknowledge this consent and the corresponding loss of the right of withdrawal.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT AI-GENERATED CONTENT WILL BE ACCURATE, APPROPRIATE, OR SUITABLE FOR YOUR PURPOSES. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GODOT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITATION, WE SHALL NOT BE LIABLE FOR: (A) ANY ACTIONS TAKEN BY THIRD-PARTY PLATFORMS (INCLUDING SUSPENSION OR TERMINATION OF YOUR ACCOUNTS ON THOSE PLATFORMS); (B) ANY LOSS OR DAMAGE RESULTING FROM AI-GENERATED CONTENT; (C) ANY LOSS OR DAMAGE CAUSED BY SMS MESSAGES SENT THROUGH THE SERVICE; (D) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (E) ANY LOSS OF DATA DUE TO THIRD-PARTY PLATFORM API CHANGES OR OUTAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR FIFTY US DOLLARS ($50), WHICHEVER IS GREATER.

14. Indemnification

You agree to indemnify, defend, and hold harmless Godot and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any third-party right, including intellectual property, privacy, or publicity rights; (e) any claim that Your Content or your use of the Service caused damage to a third party; (f) your failure to comply with applicable data protection laws in your capacity as data controller; (g) any SMS or other communications you send through the Service; or (h) any claims from your end-users relating to their personal data.

15. Account Deletion

You may request deletion of your account at any time through your account settings or by contacting us at the email address in Section 22. Upon receiving a valid deletion request, we will permanently delete your personal data and, if you are the sole member of your organization, all associated organization data (including messages, contacts, orders, appointments, connected account data, and media files) within 30 days. Deletion is irreversible.

We will acknowledge your deletion request within 3 business days and notify you via email once the deletion process is complete.

16. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms, applicable laws, or third-party platform policies. Where reasonably practicable, we will provide you with notice before suspension or termination. You may terminate your account at any time as described in Section 15. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including but not limited to Sections 12, 13, 14, 18, and 19) shall survive.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power outages, internet or telecommunications failures, third-party platform outages or API changes, cyberattacks, or any other force majeure event.

18. Third-Party Platform Dependencies

The Service operates as a connector and orchestration layer on top of APIs and platforms provided by independent third parties — including, without limitation, Meta Platforms (Facebook, Instagram, WhatsApp), Google (Gmail), Shopify, WooCommerce, AI service providers, cloud hosting providers, and payment processors. We do not control these third parties and cannot guarantee their continued availability, accuracy, terms of access, or compliance with our expectations.

If a third-party platform suspends, restricts, deplatforms, terminates, or otherwise withdraws our developer, business, or API access — for any reason including but not limited to policy enforcement, alleged violations, eligibility changes, sanctions, or platform-wide outages — we shall not be liable to you for any resulting loss of integrated functionality, lost profits, lost data accessible only through that platform, or any direct or indirect damages.

In such cases:

• parts of the Service unaffected by the third party shall continue to operate;
• we will use commercially reasonable efforts to restore the affected integration (including appealing the third party's decision where applicable) or to provide an alternative path, but we make no guarantee of success;
• fees paid for the affected billing period are not refundable; and
• if the affected integration is materially essential to your use of the Service and cannot be restored within a reasonable period, you may cancel your subscription with effect from the next billing cycle by notifying us in writing, in which case Section 11's standard cancellation rules apply.

You acknowledge that you understand the Service depends on third-party platforms beyond our reasonable control, that the risk of any such suspension or change rests with you, and that you have made your subscription decision with this dependency in mind.

19. Modifications to the Service & Terms

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without liability. We may update these Terms from time to time. For material changes that affect your rights or obligations (such as pricing changes, expanded permitted uses of Your Content, new liability limitations, or material changes to dispute resolution), we will provide notice by email to the address registered on your account at least 30 days before the changes take effect. For non-material changes, we will post the revised Terms on this page and update the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

20. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to its conflict of law principles. The parties agree that the Bursa Courts and Bursa Enforcement Offices (Bursa Mahkemeleri ve İcra Daireleri) shall have exclusive jurisdiction to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Service, except where mandatory consumer protection or data protection laws of your country of residence grant you a non-waivable right to sue in your local courts.

21. Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. These Terms, together with our Privacy Policy and KVKK Clarification Notice, constitute the entire agreement between you and Godot regarding the Service and supersede all prior agreements and understandings.

22. Contact Us

If you have questions about these Terms, please contact us: