Practical, detailed guides on running customer conversations across channels.
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The same customer writes on Instagram, follows up on WhatsApp and emails an invoice request. Here is what one shared inbox changes, and what belongs next to it.
The big picture: one inbox, one history per customer, and how to choose a platform.
Every vendor lists the same features, so comparing lists tells a small team very little. These eight questions show how a platform behaves on an ordinary busy day.
Setting up the assistant, keeping it in your voice and knowing when it hands off to your team.
You answer the same ten questions every evening and assume automating them needs a developer. It needs a briefing instead: five steps, written in plain language.
A formal brand cannot afford an assistant that greets customers with slang or discounts on its own initiative. Here is how tone, guidelines and fixed safeguards keep replies in your voice.
A photo is a question. See how AdaptiveReply matches a customer’s product photo to your own catalogue, from exact code to visual similarity, and what it does when it is unsure.
The risk is not that the AI answers. It is that it keeps answering when a person should take over, or that nobody owns the message afterwards. Here is how a handoff should work.
Instagram DMs, comments under your posts and the chat widget on your website.
A question arrives while the customer is looking at the product. Three hours later the moment has passed. Here is how to answer Instagram DMs at once, and safely.
When the same question piles up under a post, most of the people who asked never hear back. Here is what to automate in public, what to move to DM and what to leave to a person.
A visitor with a question can ask or leave, and most sites make leaving easier. Six settings decide whether your chat widget starts conversations or gets ignored.
Product answers from your catalogue, appointments in chat and conversations that start from ads.
The answer to “is the black one available in M?” is in your store admin, not in the Instagram app. Here is how to connect the two, and what the assistant will and will not do with it.
Booking by message stalls on the back-and-forth over times. Here is how an assistant that reads your real calendar ends it, and where your team still decides.
The ad budget buys a message. Whether it becomes a customer is decided by the first reply and by who owns the thread afterwards.
Create your account, set up your assistant and connect your first channel. It is free to start.
