For your team
Team & Tasks
Tasks, approvals and Team Chat next to your customer work. Turn a case into a task, ask the team from any record and find everything that is yours under My work.
AI customer communication and CRM
Never leave a customer waiting again.
Instagram, WhatsApp, Facebook, email and your website chat land in one inbox. Your AI assistant answers right away, hands the hard ones to your team as cases, and keeps your CRM and calendar up to date.
- Free to start
- No credit card needed
- Web, iOS and Android
The problem
Messages everywhere. Answers too late.
A question on Instagram, an order query on WhatsApp, a complaint by email. Each one sits in a different app until someone finds time, and by then the customer has moved on.
Scattered channels
Five apps, five inboxes and no shared history of what the customer already asked.
Late replies
Evenings, weekends and busy hours leave questions unanswered for hours.
Lost customers
A request nobody owns gets buried in the thread, and the sale goes with it.
The solution
Every channel flows into one inbox.
Connect your channels and your store once. From then on every message arrives in the same place, with the customer’s history next to it.
- Shopify
- WooCommerce
- ikas
- Ticimax
One inboxEmail works with Gmail, Outlook / Microsoft 365, Yahoo, iCloud and other IMAP mailboxes.
One history per customer
DMs, emails and web chats from the same person sit on one record.
The AI assistant answers first
It replies from your catalog, hours and guidelines, in the tone and language you set.
Your team steps in when it matters
Anything that needs a decision becomes a case with an owner.
How it works
See it work, step by step.
Seven short demos, each one a screen of the product. They play on their own; pick any step to jump in.
Every conversation in one list, with tabs for unread ones and the ones that need you.
Your voice
It speaks the way your company speaks.
Set the tone, personality, reply length and language once, and add your own guidelines. Your assistant follows them in every reply it writes.
Personality
Describe who the assistant is in a sentence or two.
Reply length
Short, medium or long.
Reply language
Match the customer’s language, or always use one.
Your guidelines
Rules in plain words, in the order that matters to you.
These settings are instructions your assistant follows when it writes. Replies from your team and keyword replies to comments stay exactly as you wrote them.
Tone of voice
- Customer asks
- Hi! Do you have the Aura desk lamp in black?
- Your assistant replies (Neutral)
- Yes, the Aura desk lamp is in stock in black and ships within 24 hours.
Features
Everything your team needs, already connected.
Each part works with the others: the conversation knows the customer, the case knows the conversation, the task knows the case.
Web chat widget
One line of code puts the same assistant on your website, in your colours.
Draft and live
Edit your assistant as a draft, its tone and guidelines included, and try it in the preview. Customers keep talking to the live version until you publish.
Cases
Every handoff has an owner, a summary and the full conversation attached.
CRM pipeline
Deals that start in a conversation, tracked from the first message to won.
Store integrations
Connect Shopify, ikas, Ticimax or WooCommerce. Products, prices and orders sync into your catalog, so the assistant answers with the current price.
Posts and comments
Your Instagram and Facebook posts and their comments appear in the panel. Keyword rules reply to comments with the text you wrote, and the products you tag tell the assistant what a customer is asking about.
Conversations from ads
A conversation that starts from a Meta ad arrives with the ad attached. Link products to the ad and the assistant answers about them, or send that ad’s conversations straight to your team.
Team work
Your whole team, in one place.
Customer messages, tasks and team chat sit side by side. Every piece of work finds the right person on its own, and everyone sees only what is theirs.
Work reaches the right person
Messages, cases, deals, appointments, orders and emails go to the right team or person on their own. The tags the assistant sets from the conversation, the customer’s location and the channel or account they wrote to decide where. A tag can be a person, a department, a branch or a customer type. Rules never override an assignment you made by hand.
Everyone sees only their own work
Each member sees the conversations, cases, deals and customer cards that are assigned to them, belong to their team or carry the tags you choose, and the inbox and notifications follow the same rule. You also choose which screens they can open.
One customer, every channel
When the same person writes on Instagram, WhatsApp or email and shares their phone number or email, they show up as one customer, with their history together.
An assistant that keeps it short
It answers customers briefly, remembers the conversation and does not repeat itself. Give it location-based instructions such as “give customers outside Istanbul this number”; the customer’s latest location always counts. If the location is unknown, the assistant can ask once, at the right moment, if you want it to.
Everyone knows what is theirs
My work lists each person’s tasks, cases, mentions and approvals, overdue first. Tasks stay linked to the case, deal or contact they are about.
Talk without leaving the customer
Team Chat has channels and direct messages ready. Use Ask the team from any record, and your teammate lands right on it. Internal notes you leave in a customer chat or email are never sent to the customer.
Team Chat
Talk as a team, right next to the work.
Team Chat opens on its own page in the panel: a simple messenger for your team. Bring a case, deal or customer conversation into the chat, settle there who takes it, and turn what needs doing into a task.
Channels, direct messages and My notes
Write to everyone in team channels or to one person in a direct message. Only you see My notes, so it is useful even if you work alone: keep your reminders and records there.
“Ask the team” from any record
Send a customer conversation, case, deal or contact to a channel or a teammate. The message arrives with the record card: “Go to record” opens it, and an unassigned case can be taken with “Take” without leaving the chat.
Turn a message into a task
Keep what was agreed in the chat from slipping: convert any message into a task and follow it in Team & Tasks.
@mentions, files and voice messages
Mention a teammate with @ and the message also shows up in their My work. Attach photos and files, or leave a voice message instead of typing.
Nothing reaches the customer
Team Chat is internal only. Its messages, shared records and voice messages are never sent to a customer.
On the web and in the mobile app
The same chat in the panel and in the iOS and Android apps. Unread messages are counted in the menu, so you can answer on the go.
Mobile app
Your inbox, in your pocket.
The iOS and Android apps keep you in the loop when you are away from your desk.
- Read and reply to conversations from anywhere
- Get notified when a customer needs a person
- Follow cases and team tasks on the go
Use cases
Built for businesses that talk to customers every day.
Hotel & health tourism
Answer guests in their own language, day and night
Price, availability and process questions get an answer right away; bookings land on your calendar.
Message → answer → booking
Beauty & clinics
From a DM to a booked appointment
Customers ask on Instagram, see free slots and book without waiting for you.
DM → free slot → appointment
E-commerce & boutique
Product questions answered from your catalog
Size, price and availability questions are answered from your own products. A customer can even send a photo of the product.
Question or photo → product → answer
Retail & restaurants
Every branch on one screen
Reservations, requests and complaints from all branches reach one team, each with an owner.
Request → case → team
Security
Built for teams that care about customer trust.
AdaptiveReply is a Meta Business Partner. Meta connections use approved Graph APIs, without scraping or asking teams to share account passwords.
Built on official APIs
Meta channels connect through the official Graph API — without scraping or sharing account passwords.
Full conversation history
Who replied to which message and when, and who took ownership of which request, is all on the record.
Fine-grained team access
Owner, manager and member roles, with per-screen permissions and record access scopes. Everyone sees only what their work needs.
Customer data controls
Customer records are protected by access controls and used within your workspace context to deliver the product experience.
Direct Graph API connection · No password sharing
- Connection security
- HTTPS/TLS connections · bcrypt password hashing
- Data rights
- Access, correction and deletion request workflows
- Consent
- KVKK notices · configurable consent records
- Access
- Owner, manager and member roles · Per-screen permissions · Record access scopes
- Deletion requests
- Deletion or anonymisation process within 30 days
- Activity history
- Case ownership and KVKK change records
Pricing
Simple plans. Every feature in every plan.
You pay for how many customers you talk to, not for unlocking features.
Starting is free: the Free plan covers 10 customers and 1 team member, with no credit card. Pick a paid plan when you are ready.
Starter
For small teams getting started.
$39.99/mo
- 500 customers per month
- All channels: Instagram, WhatsApp, Facebook, web chat widget, email
- Commerce integrations (Shopify, WooCommerce, Ticimax, ikas)
- CRM, cases and appointments
- Team & Tasks: internal chat and task tracking
- Unlimited messages, assistants and knowledge sources
Scale
For growing teams running multiple channels.
$59.99/mo
- 1,500 customers per month
- Everything in Starter
- Setup support
- Live support
Advanced
For high-volume teams that need priority support.
$99.99/mo
- 5,000 customers per month
- Everything in Scale
- Priority live support
- Unlimited customers, messages and appointments
- Everything in Advanced
- Rollout support for multi-branch and multi-location teams
- Custom integrations & plugin development for your business
- Fully tailored setup & onboarding
- Dedicated account manager
- Support terms agreed in your contract
- Advanced security & compliance support (KVKK/GDPR)
FAQ
Frequently asked questions
Is AdaptiveReply just another shared inbox?
No. The inbox is where it starts. An AI assistant answers customer messages and hands off to your team as cases, and the same workspace holds your CRM pipeline, appointments, catalog and your team’s tasks.
Which channels and stores do you support?
Channels: Instagram, WhatsApp, Facebook Messenger, email and a web chat widget you can embed on your site. Gmail connects directly; Outlook / Microsoft 365, Yahoo, iCloud and other IMAP mailboxes connect through Nylas. Stores: Shopify, WooCommerce, ikas and Ticimax.
Can the assistant answer emails too?
Yes, if you turn it on. For each mailbox you choose whether the assistant sends the reply itself or prepares a draft for you to approve. With it off, email is simply part of your shared inbox.
Does the assistant reply to comments on my posts?
Not with AI. Comments are answered by keyword rules you write, with the exact text you set, and comments that match no rule wait for your team. The AI assistant answers direct messages: when a customer replies by message to a post, story or ad on which you have tagged products, the assistant knows which product they mean.
Can the assistant sound like my brand?
Yes. You choose a tone (friendly, neutral or formal), describe its personality, set the reply length and language, and add your own guidelines. The assistant follows them in every reply it writes. They are instructions to an AI model, so check the result in the preview before you publish; replies from your team are always their own words.
Can customers send a photo of a product?
Yes. When a customer sends a product photo and your assistant has a catalog with product images connected, it looks for the matching product, replies with its name and price, and asks the customer to confirm. If it is not sure, it asks for a clearer photo or a product code, or hands the conversation to your team.
Will using AdaptiveReply put my Meta accounts at risk?
No. We are a Meta Business Partner and only use the approved Graph APIs. There is no scraping and no unofficial automation of the kind that gets accounts restricted.
Do I need to code to set up the assistant?
No. You describe your business in a few steps and the assistant is created for you. After that you edit its personality, guidelines and actions in plain language.
Is it only for online stores?
No. Appointments are built for service businesses such as salons, clinics, consultancies and health-tourism agencies, and the inbox, cases and CRM work for any business that talks to customers.
What if the assistant gets an answer wrong?
You stay in control. Changes are made as a draft and tried in the preview before you publish. The assistant answers from the sources you give it, anything that needs a decision is handed to your team as a case, and you can take over any conversation yourself.
Is my customer data safe?
Connections use HTTPS/TLS, passwords are hashed with bcrypt and team access is set per member, with per-screen permissions. You can submit access, correction and deletion requests under applicable privacy laws from the product or through our support team.
Ready when you are
Answer your next customer in seconds.
Create your account, set up your assistant and connect your first channel. It is free to start.