What AdaptiveReply does, feature by feature
AdaptiveReply is an AI customer-communication and CRM platform. It puts your messaging channels in one inbox, lets an AI assistant answer first, and gives your team cases, a sales pipeline, appointments and tasks in the same place. Each page below explains one part: how it works, what it does not do and how to set it up.
Unified inbox
One inbox for Instagram, Facebook Messenger, WhatsApp, email and web chat. Each customer has one history; your team and AI assistant reply from one place.
Read moreAI assistant
An AI assistant that answers customer messages on Instagram, WhatsApp, Messenger, web chat and email from your catalog, and hands off to your team.
Read moreCases and human handoff
When a conversation needs a person, the AdaptiveReply assistant opens a case with a summary and the full conversation, so your team takes over with context.
Read moreCRM pipeline
A sales pipeline inside your inbox: deals start from conversations, move through stages you define and stay linked to the customer and the messages behind them.
Read moreTeam & Tasks
Internal chat, tasks and approvals next to your customer work. Turn a case into a task, mention a teammate and follow the work through to done.
Read moreAppointments
The AdaptiveReply assistant offers free slots from your services and working hours and books the one the customer picks, inside the conversation.
Read moreCatalog and photo answers
The assistant answers price and availability questions from your catalog. Send it a product photo and it finds the match and replies with name and price.
Read morePosts and comments
See your Instagram and Facebook posts and comments in one panel. Keyword rules reply with your own text; tagged products tell the assistant what a DM is about.
Read moreConversations from ads
A conversation from a click-to-message Meta ad arrives with the ad attached. Link products to the ad, or send its conversations straight to your team.
Read moreWeb chat widget
Add a chat bubble to your website with one snippet. The same AI assistant answers there, in your colours, and chats arrive in the same inbox.
Read moreBrand voice
Set your assistant’s tone, personality, reply length and language, and add your own guidelines. It follows them in every reply it writes.
Read more
Every feature is included in every plan, the Free plan too. Plans differ by how many customers you talk to in a month.
Answer your next customer in seconds.
Create your account, set up your assistant and connect your first channel. It is free to start.