AdaptiveReply
Features

The assistant answers from your catalog, even from a photo

The catalog is the list of products and services your assistant answers from. Add items by hand, import a file or sync a store. When a customer sends a photo of a product and your catalog has product images, the assistant looks for the match, names it with its price and asks the customer to confirm.

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How it works

Catalog and photo answers: how it works

  1. Fill your catalog

    Add products one by one, import them from a file or connect Shopify, ikas, Ticimax or WooCommerce.

  2. A customer asks, or sends a photo

    The assistant searches the catalog by name, by a code visible in the picture or by visual similarity.

  3. It answers and confirms

    It replies with the product and its price and asks one question to make sure it is the right one.

Animated demo: a customer sends a photo of a product on WhatsApp, the AI assistant compares it with the product images in the catalog and finds the matching item, answers with its name, price and a product card, and asks the customer to confirm it is the right one.
Honest limits

What it does, and what it does not

What it does

  • Answers price and availability questions from your own products and services.
  • Recognises a product from a customer’s photo when the catalog has product images.
  • Can send the product’s own photo from the catalog in its reply.

What it does not do

  • Availability is “available” or “not on sale”. The assistant does not quote stock counts.
  • A photo match is a candidate, not a guarantee. If it is not sure, it shares no name or price and asks for a clearer photo or a product code, or hands over.
Setup

Catalog and photo answers: getting started

  1. Step 1

    Open Catalog and add your products, or connect your store under Connected Accounts.

  2. Step 2

    Make sure products have images if you want answers from photos.

  3. Step 3

    Link the catalog to your assistant and publish.

You need an AdaptiveReply account for these steps. Starting is free: the Free plan covers 10 customers and 1 team member, with no credit card.

Catalog and photo answers: common questions

Can customers send a photo instead of typing a question?

Yes. If your assistant has a catalog with product images, it looks for the matching product, replies with its name and price and asks the customer to confirm. Receipts and shipping labels are not guessed at; those go to your team.

How does the catalog stay up to date?

If you connect a store, products and prices sync into the catalog and items removed from the store are deactivated. A catalog you filled by hand or from a file is updated by you.

See all frequently asked questions

Related pages

GuideWhen customers send a photo instead of a question: answering “do you have this?” from your catalogueA photo is a question. See how AdaptiveReply matches a customer’s product photo to your own catalogue, from exact code to visual similarity, and what it does when it is unsure.Read the guide
Ready when you are

Answer your next customer in seconds.

Create your account, set up your assistant and connect your first channel. It is free to start.

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