What platforms does AdaptiveReply support?

AdaptiveReply currently supports Facebook, Instagram, and an embeddable web chat widget. We are continuously adding more platforms.

Do I need coding skills to create a chatbot?

Not at all! Our visual bot builder uses a drag-and-drop interface. No coding required.

What are the pricing options?

We offer two plans: Monthly at $23.99/mo and Yearly at $199.99/yr (save ~30%). Both plans include full access to all features.

Can I manage multiple social media accounts?

Yes! All plans include unlimited connected accounts, so you can manage as many social media accounts as you need.

How does the unified inbox work?

All messages from your connected Facebook, Instagram, and web chat accounts are brought into a single inbox. You can reply, assign to team members, and use quick responses — all from one place.

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FacebookFeb 3, 20265 min

5 Strategies to Manage Facebook Comments at Scale

High engagement is great — until your team can't keep up. Learn proven strategies to manage, prioritize, and auto-reply to Facebook comments efficiently.

When a post goes viral, the comments section can quickly become overwhelming. Without a strategy, important customer questions get buried under hundreds of replies.

Here are 5 proven strategies:

Sentiment-based prioritization: Use AI to detect negative comments and surface them first. A frustrated customer needs attention before someone leaving a fire emoji.

Auto-reply templates: Create response templates for common comment types — product questions, shipping inquiries, compliments, and complaints. This cuts response time by 70%.

Keyword-based routing: Automatically route comments containing words like 'broken', 'refund', or 'complaint' to your senior support team.

Hide and flag: Automatically hide comments containing profanity or spam, and flag them for review. Keep your brand's comment section clean.

Comment-to-DM: For sensitive issues, move the conversation to DMs. A simple 'We'd love to help! Check your DMs' shows other customers you're responsive while keeping private details private.