AdaptiveReply
Integrations

Your WooCommerce products, answered by your assistant

The WooCommerce integration syncs your store’s products, prices, orders and customers into AdaptiveReply through the WooCommerce REST API. Your AI assistant then answers product questions on every connected channel from your own catalog, with the current price and whether the item is on sale.

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How it works

WooCommerce: how it works

  1. Create a REST API key

    In WordPress, generate a WooCommerce key and copy the Consumer Key and Consumer Secret.

  2. Enter them in AdaptiveReply

    Add your store URL and the two keys. Your products are imported.

  3. The assistant answers from them

    Customers get the current price and availability in the chat.

Animated demo: a Shopify store is connected, its products and prices sync into the catalog, a price changed in the store is updated in the catalog and one product goes off sale, and the AI assistant answers a customer with the current price and availability.
Honest limits

What it does, and what it does not

What it does

  • Syncs products, prices, orders and customers from WooCommerce.
  • Updates on changes sent by your store, with a full check every 30 minutes.
  • Deactivates catalog items that are removed from the store.

What it does not do

  • The sync is one-way: nothing is written back to your WooCommerce store.
  • Availability is “available” or “not on sale”, never a stock count, and the assistant does not place orders.
Setup

WooCommerce: getting started

  1. Step 1

    In WordPress, go to WooCommerce → Settings → Advanced → REST API and generate a key.

  2. Step 2

    In AdaptiveReply, open Connected Accounts, press Connect WooCommerce and enter the store URL, Consumer Key and Consumer Secret.

  3. Step 3

    Link the synced catalog to your assistant and publish.

You need an AdaptiveReply account for these steps. Starting is free: the Free plan covers 10 customers and 1 team member, with no credit card.

WooCommerce: common questions

Does AdaptiveReply change my WooCommerce store?

No. The sync is read-only: products, orders and customers are copied into AdaptiveReply and nothing is written back.

What can the assistant answer from WooCommerce?

Product questions: what you sell, the current price and whether an item is on sale. It does not look up order or shipping status from synced orders.

See all frequently asked questions

Related pages

GuidePrice, stock and size questions: answering from your Shopify, WooCommerce, ikas or Ticimax catalogueThe answer to “is the black one available in M?” is in your store admin, not in the Instagram app. Here is how to connect the two, and what the assistant will and will not do with it.Read the guide
Ready when you are

Answer your next customer in seconds.

Create your account, set up your assistant and connect your first channel. It is free to start.

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