AdaptiveReply
Features

One inbox for every customer conversation

The AdaptiveReply inbox collects Instagram and Facebook Messenger DMs, WhatsApp messages, emails and web chats in one list. Each customer has a single record, with their history next to the conversation. Your AI assistant answers first, and anyone on your team can step in.

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How it works

Unified inbox: how it works

  1. Connect your channels

    Sign in to Instagram, Facebook, WhatsApp and your mailbox once, and paste one snippet for web chat.

  2. Messages arrive in one list

    Tabs separate the unread conversations and the ones that need a person, whatever channel they came from.

  3. Reply, or let the assistant reply

    The assistant answers right away. Pause it in any conversation and write the reply yourself.

Animated demo: messages from WhatsApp, Instagram, email, web chat and Messenger arrive in one inbox, the AI assistant answers most of them, and the conversations that need a person are filtered and opened.
Honest limits

What it does, and what it does not

What it does

  • Shows Instagram, Messenger, WhatsApp, email and web chat conversations in one place.
  • Keeps one record per customer, with their details and past conversations.
  • Works in the web panel and in the iOS and Android apps.

What it does not do

  • It shows the channels you connect with your own business accounts. Personal Instagram and WhatsApp accounts cannot be connected.
  • Public comments on posts are not conversations: they are handled under Posts, by your keyword rules or your team.
Setup

Unified inbox: getting started

  1. Step 1

    Create your account and describe your business; a draft assistant is prepared for you.

  2. Step 2

    In Settings, open Connected Accounts and connect the channels your customers already use.

  3. Step 3

    Open Messages. New conversations appear there as they arrive.

You need an AdaptiveReply account for these steps. Starting is free: the Free plan covers 10 customers and 1 team member, with no credit card.

Unified inbox: common questions

Which channels does the inbox cover?

Instagram, Facebook Messenger, WhatsApp, email and the web chat widget on your site. Gmail connects directly; Outlook / Microsoft 365, Yahoo, iCloud and other IMAP mailboxes connect through Nylas.

Can my team and the assistant work in the same conversation?

Yes. The assistant answers first, and a teammate can pause it in that conversation and reply themselves. When a conversation needs a person, it is handed over as a case with an owner.

See all frequently asked questions

Related pages

GuideOne inbox for Instagram, WhatsApp, Facebook, email and web chat: why scattered channels lose customersThe same customer writes on Instagram, follows up on WhatsApp and emails an invoice request. Here is what one shared inbox changes, and what belongs next to it.Read the guide
Ready when you are

Answer your next customer in seconds.

Create your account, set up your assistant and connect your first channel. It is free to start.

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